A to Z
.--Cable TV
.--Conference (Audio/Video)
.--Document Management
.--Library Technology Services
.--Networking (Wireless)
.--Public Safety Technology
.--Scanners and Plotters
.--Security (Technology)
2014 - 311 Customer Support Desk (CSD)
2014 - Document Management
2014 - Enterprise Application Support
2014 - Geographic Information Systems (GIS)
2014 - Information Services Business Office
2014 - IS Strategy
2014 - Network Infrastructure Support & Maintenance
2014 - Telephone Support & Maintenance
2014 - Workstation Support & Maintenance
2015-05 - TriData Findings
Accomtec
Account Administration/Access Rights
Add VM based PCs for SCCM packaging and task sequence development
After hours phone coverage
Application Hosting
Application Software Design, Dev & Maint
Applications for Personal Computers
Apps - Enterprise: JD Edwards
Apps - Enterprise: Maintstar
Apps - Enterprise: Naviline
Apps - Enterprise: Other
Apps - Enterprise: SharePoint / InfoPath
Apps - Lutron
Apps - PC: Adobe
Apps - PC: Office / 365
Apps - PC: OS / Browser / Java
Apps - PC: Other
Apps - PC: SCADA (Supervisory Control and Data Acquisition)
Article V
Asset/Inventory - Hardware and Equipment
Asset/Inventory - Software Licensing
Authorized to work on County owned equipment ONLY
BMC/Remedy Service Desk Express (Magic)
Business Analysis
Business Office
Cabling (for computer networking)
Cabling (STARS Team)
CAD (Tiburon)
CAD configuration on Windows 10
Casselberry Fire Stations 21 and 25 (2015-08 Onboarding)
Cassleberry Fire Stations 21 and 25 (onboarding 2015-08)
Cell Phone Provisioning (includes air cards/MiFis)
Centralized Management (SCCM)
Change Management
Computer - Xerox Free Flow
Computer (Microsoft OS)
Computer (non-Microsoft OS)
Computer Refesh process behind schedule
Computer Refresh
Computer Warranty Services
Computers - 911 (CAD)
Computers - EOC
Computers - Fire Inspectors
Computers - Fire Stations
Computers - Fire Truck MDT (GETAC V300 and S400)
Computers - IS Standard Hardware
Computers - IS Standard Image
Computers - Paramedic Tablet (GETAC V100 and V110)
Connection issue with the domain controller?
Copier Vendor (Konica)
Cryptolocker virus
Customer Service Desk
Customer Survey - Post Ticket
Data Storage (Network File Hosting)
Desk Side Support
Desk Side Support - Rules and Routing
Driver updated or settings adjusted
Elite
Email
Email (Microsoft Exchange)
EOC Activation Duties
EOC Activation Duties for Public Works
EOC Coverage
EOC Evacuation Procedures for Vitil
ePlan proactive program
External or user caused
External Provider or Vendor
Field Bridge
First Look
Geocast (911 reverse mapping)
Geographic Information System (GIS)
GETAC image and support program redesign
GETAC Technology Management
GETAC: Low reliability due to lacking a standardized configuration and support program design
Guardian Ad-Litem
Halogen
Hardware as a Service (HaaS)
Hardware damaged or physically not connected
Hardware Repair (out of warranty)
Heart AED defibrillator machine
Implement DHCP to replace static IP addresses
Instant Messaging
Internet Access
iPad Support and Updates
IS Service Desk and Desk Side Support - Implementation of RFP
IT Project Management Services
Knowledge Base (Share Point)
Libraries
Library Application issue: Not engineered originally and now at a expired license state
LifePak (tbd)
Loaner Computer
Manage the PC procurement process, specifications and vendor
Map file corruption - workaround is to copy them over from a default folder
MDT units in year 6-7 and failing
Metrics Analysis
Metrics Reporting: Validity risks
Microfilm System
Move, Add, Change (People or Equipment)
Networking
Not re-booting the computer periodically
Office 365
Outlook (Exchange): Global slowness and temporary outages
Page Scope: Accessibility by the Service Desk
PC background image
PC Inventory: Errors and Omissions
PC name to use Tag # instead of User Name
PC Recycling and Data Wipe
PC Refresh
PC Refresh
PC Remote Support through SCCM (Dameware EOL)
PC Support Levels and SCCM: Limited due to using static IP addresses instead of DHCP
PC UPS: Lacking requirements, budget, support methodology and refresh plans
PCs not fit for use: 70% have inadequate RAM, HDD and/or processor to run Windows 7 and Office
Phone Outage (multiple users)
Physical damage
Power filtering (a working theory)
Printer - Mobile
Printer for 911 (CAD)
Printers / Multi-Function Devices
Project Management Office (PMO)
Public Safety
Purchase and Project Requests (OCIO)
Remote Access
Rescue Bridge
SCCM management by Vitil
--SDE Customer Theme (temp)
Seminole CSD forward to include caller ID # and Name
Server Management
Service Binder
Service Cube
Service Cube
Service Cube implementation (Magic EOL)
Service Desk
Service Desk (IS): Non-authorized callers are being routed here instead of the switchboard
Service Desk phone number ported to Vitil
Service Level Management
Service Management Application: Obsoleted by the Vendor
Set up user training program with HR
Site Design and Build
Spreadsheet Database of Record
Symphony
Technology Consulting
Technology User Action Form
Telephone Service
Timecard
Update utility running
UPS / Battery refresh program
UPS/Battery Backup device is past expected life
UPS/Battery Backup for PCs
User training requirements
Video
Vinelight
VIP list
Virus / Malware
Vitil Facility
Vitil Management
Vitil Solutions
VPN to Vitil
Waste Wizard
Website Applications Support (Internal/External)
Websites: PrepareSeminole.com and .org
Windows Updates (PCs)
Windows Updates (Servers)
Work Release Center - Voice and Data