Vitil provides structured service methods and resources to supplement enterprise technology departments within public sector and non-profit organizations.

Physical resources include the technology service desk, advanced SCCM methodologies, field support, large scale PC refreshes, asset / inventory management and supporting logistics.

Service management includes service design, service level management, interlinked service portfolios, on-line service catalogs, configuration control, incident and problem.

Continual improvement programs include detecting issue trigger points, diagnosis and re-engineering for supportability.  Using  comprehensive design considerations, user ergonomics, safety, durability and scalability elements and remediation, services are measurably improved. 

The final result is a strong alignment between verified requirements and technology design.  Having services fit for use results in higher service levels, lower cost through efficiency and most importantly, exceptional customer satisfaction.

Physical Resources Service Management Continual Improvement