Physical resources include the technology service desk, advanced SCCM methodologies, field support, large scale PC refreshes, asset / inventory management and supporting logistics. Service management includes service design, service level management, interlinked service portfolios, on-line service catalogs, configuration control, incident and problem. Continual improvement programs include detecting issue trigger points, diagnosis and re-engineering for supportability.  Using  comprehensive design considerations, user ergonomics, safety, durability and scalability elements and remediation, services are measurably improved.

The final result is a strong alignment between verified requirements and technology design.  Having services fit for use results in higher service levels, lower cost through efficiency and most importantly, exceptional customer satisfaction.