|Vitil provides structured service methods and resources to supplement enterprise technology departments within public sector and non-profit organizations.
||Physical resources include the technology service desk, advanced SCCM methodologies, field support, large scale PC refreshes, asset / inventory management and supporting logistics.
Service management includes service design, service level management, interlinked service portfolios, on-line service catalogs, configuration control, incident and problem.
Continual improvement programs include detecting issue trigger points, diagnosis and re-engineering for supportability. Using comprehensive design considerations, user ergonomics, safety, durability and scalability elements and remediation, services are measurably improved.
The final result is a strong alignment between verified requirements and technology design. Having services fit for use results in higher service levels, lower cost through efficiency and most importantly, exceptional customer satisfaction.