Service management software that provides data driven insights about service delivery, SLAs, service design, equipment and staff performance. 
 
Through an innovative new approach, tools and methods to identify, quantifying and visualize support activity, demand is systematically reduced or eliminated.  As such, Service-Cube can become the way you solve problems.
 
 
  Current Industry Standard:  All service management software shares the common design of being ticket-centric.  Tickets are manually created to capture the customer information and their issue as a means for the request or repair to be completed. 

While a ticket is required for functional reasons, the current approach lacks consistency and the content necessary to provide significant post event analytics.

Thinking Differently:  What if the primary objective for support software and staff was to reduce the demand rather than trying to fix things faster and only reporting the number the occurances?

Innovation:  Service Cube uses a knowledge article centric approach.  By leveraging and expanding KCS, Service Cube fills the complex and numerous service management gaps to achieve all of the ITIL defined outcomes.
    
What is a Service Cube?  A visual representation of key service metrics in a normalized form.  This approach enables a normalized way to gain service insights across entirely dissimilar services.  The units can be ticket counts or work hours and the ability to switch between them often reveals the most critical areas to focus on.