| Analytics are intended to provide visualizations of service and support performance by showing the service design with ticket and/or work order counts. These counts are shown as requests, incidents, changes, problems and projects. With service being invisible, the best visualization available was the working design of each service. Using the ITIL swimlane format (which is a structured flowchart), that design can be: a process, schematic, equipment inventory, queue performance and more. |
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| Service Cube Type | Description | Video Clip (no audio) |
|---|---|---|
| Basic visual | Introduction to the Service Cube concept. | Concept |
| Service Schematic | A service is delivered based upon several systems operating together. The schematic shows these in a structured flowchart. | Schematic |
| Service Process | Known as an ITIL swimlane, a structured flowchart that describes a workflow process. | Swimlane Queues |
| Support Cube | Equipment summary by age and model can be visualzied to show the forecasted and/or actual support costs. | Support |
Temporary
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https://itservices.uchicago.edu/service-catalog https://www.umb.edu/it/service_catalog http://portal.service-cube.net/Catalog/Home/Index/26015?template=20 |