| The operational use of Service Cube is similar to ticketing applications whereby there are modules for the Customer, Service Desk and Field Staff. However, the methods behind these modules is a highly intergrated approach that leverages the service design and knowledge content. | |
| System conversions are difficult for all involved. The change in how processes are accomplished, the known work-arounds are lost and there is a significant productivity loss. Service Cube has addresses this problem using themes for each module whereby the screens look and operate like the prior application. Particullary for Customers, this avoid having to learn a new system. Themes require custom code development, but provide immediate implementations. |
